Shipping & payment
Here you will find all the information on shipping costs, delivery times, delivery countries and payment methods for orders in our online shop.
Delivery countries
We deliver to Germany, to all other countries of the European Union, to the United Kingdom and to Switzerland.
For deliveries to other countries, please contact us before placing your order.
Shipping costs
Shipping costs depend on the total weight of your order and the delivery country. Parcels to Germany and to the other EU countries are shipped with DHL, UPS or DPD. We calculate their shipping costs live with every order, based on the current rates of these parcel carriers; the tables therefore show starting prices and price ranges (as of 11/09/2026). For deliveries within the European Union, we state the amounts net and gross, including 19% VAT. You will see the exact amount for your order during checkout, before you pay.
From an order value of 1,000.00 € (incl. VAT, excluding shipping costs), parcel shipping to Germany and to the other EU countries is free of charge. This does not apply to freight forwarder shipments.
Germany
You choose the parcel carrier during checkout. The starting prices apply to the cheapest parcel carrier in each case.
| Shipment weight | Shipping method | Net | Gross (incl. 19% VAT) |
|---|---|---|---|
| up to 5 kg | Parcel (DHL, UPS or DPD) | from 11.74 € | from 13.97 € |
| up to 10 kg | Parcel (DHL, UPS or DPD) | from 13.87 € | from 16.51 € |
| up to 20 kg | Parcel (DHL, UPS or DPD) | from 15.91 € | from 18.93 € |
| up to 31.5 kg | Parcel (DHL, UPS or DPD) | from 19.86 € | from 23.63 € |
| up to 70 kg | Parcel (UPS) | 31.94 € to 61.58 € | 38.01 € to 73.28 € |
| 31 kg to 600 kg | Freight forwarder (pallet) | 129.90 € | 154.58 € |
| over 600 kg | Freight forwarder | on request | on request |
Other EU countries
Shipping costs to the other EU countries depend on the delivery country. The ranges run from the cheapest to the most expensive delivery country; you will see the amount for your country during checkout.
| Shipment weight | Shipping method | Net | Gross (incl. 19% VAT) |
|---|---|---|---|
| up to 5 kg | Parcel (UPS or DPD) | 17.38 € to 27.13 € | 20.68 € to 32.28 € |
| up to 10 kg | Parcel (UPS or DPD) | 22.58 € to 27.78 € | 26.87 € to 33.06 € |
| up to 20 kg | Parcel (UPS or DPD) | 26.48 € to 44.03 € | 31.51 € to 52.40 € |
| up to 31.5 kg | Parcel (UPS or DPD) | 30.35 € to 63.97 € | 36.12 € to 76.12 € |
| up to 70 kg | Parcel (UPS) | 45.66 € to 131.65 € | 54.34 € to 156.66 € |
| 31 kg to 600 kg | Freight forwarder (pallet) | 189.90 € | 225.98 € |
| over 600 kg | Freight forwarder | on request | on request |
United Kingdom and Switzerland
For deliveries to the United Kingdom and Switzerland, we state the shipping costs net.
| Shipment weight | Shipping method | Net |
|---|---|---|
| up to 2 kg | Parcel (UPS) | 15.90 € |
| up to 5 kg | Parcel (UPS) | 20.90 € |
| up to 10 kg | Parcel (UPS) | 28.90 € |
| up to 20 kg | Parcel (UPS) | 38.90 € |
| up to 31.5 kg | Parcel (UPS) | 50.90 € |
| 31 kg to 600 kg | Freight forwarder (pallet) | 189.90 € |
| over 600 kg | Freight forwarder | on request |
For shipments over 600 kg, such as large energy storage systems, we will quote the transport price on request.
Other countries
For deliveries to other countries, we charge a flat shipping fee of 150.00 € net per order. It applies to shipments up to 1,000 kg.
Delivery times
All delivery times are stated in working days (Monday to Friday). If you pay in advance by bank transfer, the delivery time starts when we receive your payment.
| Product group | Delivery to Germany | Delivery to other EU countries and the United Kingdom |
|---|---|---|
| All items we have in stock | 2–4 working days | 5–9 working days |
| Wallboxes and charging accessories (GoodWe, KEBA, Mennekes, Ohme, SMA, Voldt; excluding SMA eCharger) | 5–7 working days | 8–12 working days |
| ESY SUNHOME HM series including battery modules, accessories and smart meter | 5–7 working days | 8–12 working days |
| BYD Battery-Box Premium HVS (battery module) | 5–7 working days | 8–12 working days |
| PV module optimizers | 5–7 working days | 8–12 working days |
| LTO battery cells and supercapacitors | approx. 30 working days (approx. 6 weeks) | approx. 33–35 working days (approx. 7 weeks) |
| LFP battery modules 51.2 V | approx. 30 working days (approx. 6 weeks) | approx. 33–35 working days (approx. 7 weeks) |
| ESY SUNHOME ES series (ES125-261) | approx. 60 working days (approx. 12 weeks) | approx. 63–65 working days (approx. 13 weeks) |
| SMA eCharger (wallbox) | approx. 60 working days (approx. 12 weeks) | approx. 63–65 working days (approx. 13 weeks) |
For deliveries to Switzerland and other countries, we will let you know the delivery time on request.
Payment methods
You can pay in our online shop with the following payment methods:
- Payment in advance by bank transfer: You will receive our bank details once you have completed your order. As soon as your payment has reached us, we will prepare your order for shipping.
- Credit and debit card (Visa, Mastercard, American Express, Discover)
- PayPal
- Klarna
- SEPA Direct Debit
- Bancontact (Belgium)
- EPS (Austria)
- iDEAL (Netherlands)
- MobilePay (Denmark, Finland)
- Przelewy24 (Poland)
All payment methods except payment in advance are processed by our payment service provider Stripe. Which payment methods are shown to you during checkout depends, among other things, on your country.
Further information
You can find our imprint and privacy policy under Imprint and privacy. Everything about your right of withdrawal can be found under Right of withdrawal.
Do you have questions about shipping or payment? Write to us at [email protected] or call us on +49 2862 989268-0.